Support
Need a hand getting Logsitter set up, or running into something unexpected? We are happy to help.
Email us
The fastest way to reach us is email. We aim to reply within one business day.
Before you write
A quick look at the documentation answers most setup questions, including connecting a project, adding a Slack channel, and tuning alert rules. If you do reach out, it helps to include:
- The Vercel project you are monitoring.
- What you expected to happen and what happened instead.
- Roughly when it occurred, so we can correlate it.
Common topics
- Connecting a Vercel project and setting up the log drain.
- Slack alerts not arriving, or arriving too often.
- Adjusting severity, sources, and ignored paths.
- Account, data, and deletion requests.